German Fairness Prize 2022 / consumer vote: Germany’s fairest companies – …

German Institute for Service Quality

Berlin/Hamburg (ots)

Fair companies treat customers as equals, appear open and are reliable. An award shows who is currently in charge here: The German Institute for Service Quality and the news channel ntv are today awarding the German Fairness Award 2022 in 63 categories. The basis is a large consumer survey with around 65,000 customer opinions. The award ceremony will take place in the evening at Bertelsmann’s representative office in Berlin (Broadcast announcement: ntv service, Thursday 27 October 2022, 18:35).

This year, for example, DHL (parcel service), Viactiv Krankenkasse (statutory health insurance), Dr. Klein (financial advice), Injoy (fitness studios), Advocard (legal aid insurance), Panasonic (consumer electronics), Schlaraffia (beds & mattresses) or Vergölst (independent car workshops). “Reliability and price-performance ratio were mostly the guarantors of high customer satisfaction. The award winners set standards for fairness in their industry,” says Markus Hamer, CEO of the German Institute for Service Quality.

Catja Stammen, ntv editor-in-chief Service-Magazine: “No one can judge the fairness of companies better than their customers with their personal experiences. The consumer vote makes the fairness award an award that ensures transparency across many industries and provides important guidance.”

In the survey, which was representative of the population, an online panel examined customer satisfaction with the companies in the areas of value for money, reliability and transparency. Several individual aspects were taken into account, such as pricing and product reliability, compliance with agreements, goodwill in case of complaints, completeness and comprehensibility of product information, transparency of contracts and avoidance of hidden costs and teasers. In addition, the customers’ willingness to recommend the company was included in the overall result. Respondents could only rate one company per category that they had been in contact with or whose products they had used within the last twelve months. 64,960 customer votes were received. Ratings were received from 849 providers; 680 companies that received at least 80 customer testimonials were included in the evaluation.

THE PRIZE WINNER “The German Fairness Prize 2022”

(Alphabetical order)

Antivirus software providers: Avast, G Data, McAfee

Workwear (manufacturers): Engelbert Strauss, Kox, Uvex

Car banks: Opel Bank, Peugeot Bank (PSA Bank Germany), Toyota Kreditbank (Toyota Financial Services)

Car dealers: Ahg, Graf Hardenberg, Rosier

Car rental companies: Europcar, Hertz, Sixt

Car wash: Clean Car, Kärcher Clean Park, Mr. Wash

Baby/toddler gear: Baby1one (Babyone.de), Babymarkt.de, Mytoys

Construction finance branch banks: Commerzbank, Hypovereinsbank, Sparda-Bank West

Bausparkasse: Alte Leipziger Bauspar, Bausparkasse Schwäbisch Hall, Debeka Bausparkasse

National Funeral Homes: Friedwald, Mymoria

Beds & mattresses: ABC beds, MFO mattresses, Schlaraffia

Catering companies: Aramark, Compass Group, Dussmann

Computer manufacturers: Acer, Asus, Medion

Direct insurance companies: Allianz Direct, Hannoversche, HUK24

Drones/quadcopters: DJI, Revell

ETF providers: BNP Paribas, iShares, Xtrackers

Bicycle manufacturers: Canyon, Diamant, Pegasus

Financial advice: Dr. Klein, Formaxx, Interhyp

Gyms: Bodystreet, Injoy, McFit

Airlines: Condor, Eurowings, TUI flights

Fund companies: Allianz Global Investors, Hansainvest, Union Investment

Photo studios: Sceneline, Studioline

Garden centres: Blumen Risse garden centre, Dehner garden centre, experience green

Regional gas suppliers: EMB, Enso, ESB Energie Südbayern

National gas suppliers: 123energie, Gasag, SWM Stadtwerke München

Statutory health insurance companies: AOK Plus, SBK Siemens company health insurance, Viactiv health insurance

Giro and youth accounts: BW-Bank, GLS Bank, Hypovereinsbank

Mobile phone/electronics insurance: Hepster, Schutzbrief24, value guarantee

Household appliances: Bosch, Miele, Severin

Internet providers: 1&1, Easybell, EWE

Jewelers: Fossil, Juwelier Kraemer, Wempe

Authorized car workshops: Authorized Ford workshop, Authorized Hyundai workshop, Authorized Peugeot workshop

Car workshops (free): Bosch Car Service, Pitstop, Vergölst

Prams & accessories: Abc Design, Emmaljunga, Maxi-Cosi

Suitcases/luggage: Eastpak, main suitcase, Samsonite

Credit cards (issuers): American Express, Barclays, DKB Deutsche Kreditbank

Cruise operators (river cruises): 1AVista, A-Rosa, Nicko Cruises

Cruise operators (ocean cruises): AIDA Cruises, Hapag-Lloyd Cruises, MSC Cruises

Customer credit cards: Amazon.de Visa card, Ikea credit card, Tchibocard Plus

Mobile phone providers: Aldi Talk, Lidl Connect, Tchibo mobile

Online brokers (specialists): Finanzen.net Zero, Onvista Bank, Trade Republic

Online printers: Cewe.de, Flyeralarm, Wir-machen-Druck.de

Parcel services: DHL, Hermes

Personnel service providers: Dekra Arbeit, IK Hofmann, Manpowergroup

Premium TV providers: Joyn/Joyn+, Telekom Magenta TV, Waipu.tv

Private banks: Berenberg, Donner & Reuschel, Hauck Aufhäuser Lampe

Private health insurance companies: Debeka, Hanse-Merkur, SDK

Legal aid insurance (specialists): Advocard, Deurag, KS/Auxilia

Tour operators: Alltours.de, L’tur, TUI.com

School bags and accessories: Ergobag, Sammies by Samsonite, Step by Step

Smartphone workshops: EDV Repair, McRepair, Phone service center

Savings banks: Sparkasse Bremen, Kreissparkasse Köln, Nassauische Sparkasse

Fixed price providers for sports: Hansefit, Sportnavi.de, Urban Sports Club

Regional electricity suppliers: Entega, ESB Energie Südbayern, Stadtwerke Stuttgart

Nationwide electricity providers: 123energie, E as in simple, Yello Strom

Petrol station shops: Jet, Star, Total

Textile rental: CWS, Elis, MEWA

Entertainment electronics: Medion, Panasonic, Soundcore by Anker

Insurance companies with an intermediary network: Debeka, DEVK, SV Sparkassenversicherung

Suppliers of video conferencing systems: Cisco, Pascom, Poly

Volks- and Raiffeisenbanken: Sparda-Bank Berlin, Sparda-Bank Hamburg, Sparda-Bank West

Lingerie and stockings: Hudson, Mey, Schiesser

Mobile homes/campers: Dethleffs, Hymer, Weinsberg

Publication with reference to the source: German Institute for Service Quality / ntv

Press contact:

German Institute for Service Quality
Martin Schechtel
Head of Communications
Telephone: 040 / 27 88 91 48-20
Email: m.schechtel@disq.de

RTL Germany
Nicole Hobusch
Senior Manager Communications
Telephone: 0221 / 456-74103
Email: nicole.hobusch@rtl.de

Original content from: German Institute for Service Quality, transmitted by news aktuell

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